Service delivery and process improvement
University of Leeds - Student Recruitment Marketing Team
Project management and governance frameworks
Sophie was brought in to optimise processes and systems across the Student Recruitment Marketing Department. She worked with the leadership team at the University of Leeds to review current processes and ways of working and delivered:
a bespoke project management framework and governance process
a new workflow and task management tool for 80+ staff to manage all requests for Marketing Team support and projects
several training and briefing sessions with staff on the new project management framework and software tool
leadership support on ways of working and team structures
interim team management support for Campaigns Team
The tool was customised to provide management information on staff member capacity, the project portfolios of certain groups (e.g., individual Faculties or cohorts), and visibility into all requests for marketing support.
Staff reports showed reduced meeting time and improved satisfaction with team communications and project ways of working as a result of the changes.
“Sophie spent 6 months working with me and my Student Recruitment Marketing team as a freelance consultant and quickly became a trusted and highly valued member of the team , making a significant impact in that time.
From day one, she fitted seamlessly into the team, bringing an objective, insightful perspective on how we could build the capacity and effectiveness of the team. Sophie's support in shaping our operating model following a restructure has been invaluable. She helped us introduce and embed a new workflow platform and strengthened our project governance approach, all of which have already made a positive difference to how we deliver our priorities.
Sophie has been a great sounding board, problem-solver and a calm collaborative presence throughout, with an ability to balance strategic thinking with hands-on capacity when needed. I wouldn't hesitate to recommend Sophie to anyone looking for genuine, positive partner to help move things forward.”
— Miranda Walters, Deputy Director of Student Recruitment Marketing, University of Leeds